BCS AUTO OÜ privacy policy and cookies


Your privacy is important to BCS AUTO OÜ. We want you to feel secure in transmitting your personal information. Personal information is any information that can be used to identify a person. Personal Data is data collected by BCS AUTO OÜ for the purpose of providing the Service, entering into a contract, identifying a person, contacting the person or for any other purpose described below. The processing of personal data is necessary for the operation of the services of BCS AUTO OÜ, without the transfer of personal data it is not possible to use the services provided by BCS AUTO OÜ.

We have taken technical and organizational measures to protect your data from being lost, altered, stolen or accessed by third parties. Only authorized persons have access to the data.

The above principles do not apply to the processing of data of legal persons. The authorized representative of the company as the contracting authority is the representative of the legal person.

Our website may include external links to third party websites. When navigating to such sites, their privacy policies must be followed. Our Privacy Policy does not cover the processing of personal data in the event that an external link has been made from the www.bcsauto.ee website to another website.

In this information text, we describe how and where we process personal information.

Purposes of data collection and processing

We need data:

• preparing a car rental offer;

• confirm your car rental reservation;

• respond to your inquiries and provide you with the information you need;

• enter into a lease so that you can use the vehicle in accordance with the lease;

• providing the service;

• Providing the best customer support;

• Invoicing;

• organizing promotional games and / or competitions;

• to produce reports and statistical reports to monitor, evaluate and improve its services;

• To protect your property (GPS based surveillance equipment in rental cars). Please note that our goal is not to track your location and your travel route (unless necessary to achieve your stated goals), but to determine the expected return time of your rental car or to find a rental car that has not been returned or stolen on time.

Direct marketing

Once you have agreed that your personal information may be used for promotional and marketing purposes, your data will be retained and used for direct marketing purposes, such as inviting you to participate in promotional games and raffles and sending you newsletters and offers to your chosen communication channel - mail, sms, email , social networks. Please note that if you wish to receive direct marketing materials via social networking, we will use your name, mobile number or email address to contact you on social networking.

If you have provided us with your email contact information when selling a service, we may use that contact information to directly market similar services to you. You have the right at any time to prohibit the further use of your data for direct marketing purposes.

What data is collected?

For the purposes mentioned above, we collect the following necessary data (depending on the nature of the service and the data you provide to us, we may process only some of it):

  • first and last name;
  • personal identification number; date of birth;
  • Address telephone;
  • Email
  • place of residence or postal address;
  • email address;
  • cellphone number;
  • age and gender;
  • driving license number;
  • the issuing State;
  • validity of driving license;
  • copy of driving licenses,
  • means of payment;
  • particulars to be included in the lease contract in order to enable the service to be performed;
  • details of additional services;
  • the amounts paid;
  • information on the location of the rental car and its route.

Automatically stored information

Using the BCS AUTO OÜ website automatically and anonymously records general information not related to your identity, such as the name of the ISP, the web pages you have visited before visiting the BCS AUTO OÜ website, the information searched / downloaded by the BCS AUTO OÜ website, date and time , when BCS AUTO OÜ visited the website and information about the operating system and browser version used. Such data is collected and analyzed anonymously and is used solely for the purpose of making the BCS AUTO OÜ website more attractive, improving its content and functionality. Such data shall not be processed for any other purpose or transmitted to third parties.


Cookies are small text files that can be stored on the visitor's hard drive. The information contained in the cookies facilitates the navigation of the website and allows you to make personal settings on the website. It is for these reasons that BCS AUTO OÜ currently uses cookies on its website. Of course, you can prevent cookies from being stored on your hard drive by changing your browser settings. See your browser manufacturer's manual for instructions on how to do this.

From what sources do we collect personal information?

From yourself

We collect personal information that you personally disclose, such as when you book through the www.bcsauto.com website for rental car or campaign games and / or competitions, when you consent to comments, messages, etc. from social networks.

Rent a car from GPS security device

Bcs auto oü rental cars are equipped with GPS based surveillance equipment and data is automatically collected.

Sharing personal information

Service providers

To fulfill our obligations to you, we share your personal information with companies that provide services to us, such as an IT company, a GPS based fleet management company. These companies will only process your personal information in accordance with our guidelines and will not use it for any other purpose. They are also required to protect your personal information in accordance with the law and our cooperation agreement.

Law enforcement agencies, national and local authorities

In order to comply with our statutory obligations, we may pass on your personal information to law enforcement agencies, state and local authorities upon request. We may also pass on your personal information to law enforcement agencies, state and local authorities to protect our legal rights.

Where do we process your personal information?

We always process your personal data within the European Union and the European Economic Area. Your personal data will not be transferred or processed in countries outside these areas.

How long will my personal data be kept?

The customer's data, which have signed the lease contract with us, are retained for up to 7 years in accordance with the obligation under Section 12 of the Accounting Act of the Republic of Estonia to certify source documents and contracts.

Personal data you have provided to us via www.bcsauto.ee or social networks, or by phone, e-mail or sms, but no rental agreement has been entered into or invoiced to you will be deleted once every 2 calendar years. In this case, we will not delete the data before the expiry date of the rental you made on the booking made on the website.

All personal data relating to the management of a complaint, claim or inquiry will be retained for 1 month from the date of your response, but for no longer than 2 years from receipt of the complaint, claim or inquiry. Personal data may be stored longer if it takes longer to resolve a complaint or claim or to respond to a request or if there is a legal dispute over them. In this case, personal data will be retained for up to 1 year after the complaint is resolved or the legal dispute is closed. In the event of a complaint being settled by means of a compromise agreement, your personal data will be retained for 3 years after the conclusion of the agreement.

All personal information relating to the organization and management of the campaign games and / or competitions and the identification and announcement of the winner will be retained for up to 6 months after the end of the campaign. By participating in the campaign, the campaign participant agrees to use his or her personal information to identify and present the winners of the prize draws and to publish the names of the winners on BCS AUTO OÜ's website, Facebook, media, advertising and PR campaigns at no additional cost. If a complaint is made in connection with campaign games and / or competitions, personal data may be stored longer. In this case, personal data will be retained until the complaint is resolved.

Records of GPS-based surveillance equipment of rental cars shall not be retained for more than 1 calendar year, unless the recording contains the information necessary to achieve the stated purpose. In this case, the recording will be kept until the identified problem is resolved or the investigation is completed.

After these deadlines, we will delete your personal information in a secure manner so that they can no longer be associated with you.

Your rights

The Data Protection Act provides you with a number of rights in relation to the processing of personal data.

Access to personal data

You have the right to request information from us when we process personal information about you, and in such cases to request access to the personal information we process about you. In case you want a copy of your personal information, we can only email it encrypted, adding you as the recipient of the files using your personal identification code. If you do not have the technical ability to open such a file or if your personal code does not allow you to encrypt the files as the recipient, you will receive the requested documents in person or by a notarized power of attorney. Documents are issued only in our office during working hours by prior arrangement.

Correction of personal data

Moreover, if you believe that information about you is incorrect or incomplete, you have the right to ask us to correct your information.

Withdrawal of consent

If you have consented to the use of your personal data for direct marketing purposes, you have the right to withdraw your consent to the processing of personal data at any time.

As of May 25, 2018, you have the following rights:

Opposition to data processing based on legitimate interests

You have the right to object to the processing of personal data based on our legitimate interests. However, we will continue to process your data, even if you have objections, if we have good reason to continue processing the data. To exercise this right, please submit a written request to us.


In certain circumstances, you have the right to ask us to delete your personal information. This does not apply where we are legally obliged to retain data. To exercise this right, please submit a written request to us.

Limitation of processing

Under certain conditions, you also have the right to restrict the processing of your personal data. To exercise this right, please submit a written request to us. Please note that due to the nature of GPS based surveillance installed in rental cars, for example, we cannot guarantee that your right to object to the processing of personal data can be fully enforced since all BCS AUTO OÜ rental cars are equipped with GPS surveillance and data are automatically collected and to provide you with a car rental service without applying GPS monitoring to the vehicle you rent.

Data portability

You also have the right to receive or forward your personal data to another data processor ("data portability & #8221;"). This right only covers data that you have provided to us with your consent or contract and where the processing is automatic. To exercise this right, please submit a written request to us.

Updates and changes

Data protection requirements are subject to change and BCS AUTO OÜ is also guided by such changes. Please check back from time to time for any updates or changes. We will notify you of any changes at least 1 month before it becomes effective www.bcsauto.ee page.

Contact details of the company processing your personal data

If you have any questions regarding the processing of your personal data, please contact us:

BCS AUTO OÜ, registration number 11371248

Address: Türi 6/2, Tallinn 11313 Republic

E-mail address: info@bcsauto.ee

If you are not satisfied with the response received, you have the right to complain to the Data Protection Inspectorate.

The website of the Data Protection Inspectorate is located at www.aki.ee

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